How can I cancel my exam?

Cancellations must be done by email to customersupport@plusport.com.

Cancellation rules Course package e-learning & independent exam Cancellation costs
Cancellation up to 6 working days prior to exam e- learning not started e- learning started
e-learning back within 10 working days after purchase No costs 100%
e-learning back as of 10 working days after purchase 100% 100%
Exam No costs No costs
Cancellation 5 working days or less prior to exam e- learning not started e- learning started
e-learning back within 10 working days after purchase No costs 100%
e-learning back as of 10 working days after purchase 100% 100%
Exam 100% 100%
In case of too late arrival at/ absence of exam 100% 100%
In case you cannot show your original and valid ID upon checking in for your exam 100% 100%
During the exam in possession of mobile phones and/or other communication equipment 100% 100%

In case you have to cancel due to illness or death in the first line it is possible to postpone your exam without any charges when you provide us with a medical certificate or a death certificate showing that you are 1st in line from the person who passed away . We need this certificate within 7 working days in order to be able to postpone your exam without costs.

In case we do not receive such a certificate in time we have to consider the exam as cancelled.