| Cancellation rules Course package e-learning & independent exam |
Cancellation costs |
| Cancellation up to 6 working days prior to exam |
e- learning not started |
e- learning started |
| e-learning back within 10 working days after purchase |
No costs |
100% |
| e-learning back as of 10 working days after purchase |
100% |
100% |
| Exam |
No costs |
No costs |
| Cancellation 5 working days or less prior to exam |
e- learning not started |
e- learning started |
| e-learning back within 10 working days after purchase |
No costs |
100% |
| e-learning back as of 10 working days after purchase |
100% |
100% |
| Exam |
100% |
100% |
| In case of too late arrival at/ absence of exam |
100% |
100% |
| In case you cannot show your original and valid ID upon checking in for your exam |
100% |
100% |
| During the exam in possession of mobile phones and/or other communication equipment |
100% |
100% |
|
In case you have to cancel due to illness or death in the first line it is possible to postpone your exam without any charges when you provide us with a medical certificate or a death certificate showing that you are 1st in line from the person who passed away . We need this certificate within 7 working days in order to be able to postpone your exam without costs.
In case we do not receive such a certificate in time we have to consider the exam as cancelled. |
