How can I cancel my exam?
Cancellations must be done by email to firstname.lastname@example.org.
Cancellation rules Course package e-learning & independent exam Cancellation costs Cancellation up to 6 working days prior to exam e- learning not started e- learning started e-learning back within 10 working days after purchase No costs 100% e-learning back as of 10 working days after purchase 100% 100% Exam No costs No costs Cancellation 5 working days or less prior to exam e- learning not started e- learning started e-learning back within 10 working days after purchase No costs 100% e-learning back as of 10 working days after purchase 100% 100% Exam 100% 100% In case of too late arrival at/ absence of exam 100% 100% In case you cannot show your original and valid ID upon checking in for your exam 100% 100% During the exam in possession of mobile phones and/or other communication equipment 100% 100% In case you have to cancel due to illness or death in the first line it is possible to postpone your exam without any charges when you provide us with a medical certificate or a death certificate showing that you are 1st in line from the person who passed away . We need this certificate within 7 working days in order to be able to postpone your exam without costs. In case we do not receive such a certificate in time we have to consider the exam as cancelled.
Why should I choose an online course?
There are a lot of benefits for an online course. You can decide when to learn, where to learn and how long to learn. You can schedule your own course. The costs are lower than a classical course. The only thing you will need is internet connection and a computer/laptop.
Do I receive a text book with the online course?
The manual is a part of the online course. You can print the manual before you will start the mock exam. The manual is a short version of the online course. The digital manual is not the same as the online course. We recommend you to follow the online course.
How long will my VCA certificate be valid?
The VCA certificate will be valid for 10 years
Is it possible to do an urgent exam?
Yes it is. You can register until 25 hours before the exam. If there is enough space even within 24 hours. If you register within 24 hours there will be an urgency fee of € 35,00 exclusive of VAT. If there is no date available you can always make a request for an individual exam. There will be extra costs for an individual exam. Please contact Customer Support for more information.
In which languages is the e-learning package available?
You can follow the online course B-VCA in Dutch, English and Polish language. The VOL-VCA is only available in Dutch and English language.
Is VCA international accepted?
If you pass the VCA certificate it will be valid in The Benelux.
Is there a national data bank for the registration of VCA?
Yes, there is. You can find your registration on www.vca.ssvv.nl